I have a new project, when should I contact you?
That’s awesome! I typically book 2-3 months in advance. Please contact me as early as possible so that I can be sure to schedule your project.
I’ve found someone who does this cheaper, do you ever lower your prices?
No, sorry. With 9 years of experience and so many projects under my belt, I know how many hours go into making a project the best that it can be. I’m unable to execute a project well if I put in less time and start to cut corners.
Branding is an investment and only you know if this is the right time for you to hire someone for this phase of your businesses development.
How long will my project take?
Brand identity projects take 2-3 weeks. For typical web design and development projects, it takes approx. 8 weeks from start to finish but this can change depending on the extent of your project scope.
For websites, remember that we’ll often need copywriting and photography before we can begin so that can take some time to prepare. It’s important to plan for that and to set a realistic timeline for your launch.
What will be required of me during this project?
Every project requires preparation and good communication to go well.
In terms of preparation, it’s helpful if you’re really honest with yourself about what parts the project you can realistically take on yourself – like writing website copy for example. This is often the primary cause of delay that I experience with clients who are already overwhelmed with running their own business. If you’re busy and can afford it, please for the love of all that is holy, delegate this task to a pro. You won’t regret it!
During the project, we’ll be communicating regularly. When I send files for review or set up a meeting to go over details, I will need a response within a reasonable timeframe to keep the project moving on schedule. Please try not to schedule a project if you’ll be unresponsive or unavailable to give feedback and/or supply information in a time efficient manner.
I may sound a bit like a hard-ass here but I promise it’s only because I need to be fully engaged with each project to get it completed on time. If we get a good flow going, the whole project will be completed more easily with the momentum that is created when I have everything I need to work with paired with really awesome communication along the way.
I just need a logo, do we really need to go through a full branding process?
We sure do! Strong logo design always comes out of a strategic branding process. Every step is important and ensures that you are getting logo and identity system that is in alignment with your business goals.
We don’t live in the same city. How will we collaborate?
I work with people all over the world by using video Skype for meetings, Dropbox for file sharing and emails to stay updated.
If you have a larger team that you would like me to collaborate with, we will want to move over to a project management app like Slack or Trello but with the right tools, our long-distance collaboration will be straightforward and seamless.
How do you accept payment?
Each project is broken up into two payments. 50% to commence work on the project and 50% upon completion. I will send you an invoice via my accounting software. You will have the option to pay by credit card (with a 2.99% service fee added), by email funds transfer or by check.
How does your design process work?
Call me Type-A, but I’m a real process lover. Check out my structured design process over here.
Have any more questions?
I’m always happy to answer any questions you have, please contact me and ask away!